FAQ

Getting Started (Account Setup)

• Q: Can I sign up using Google or Apple account (social login)?
• Q: What personal information do I need to provide when signing up?
• Q:Can I change my registered email or phone number later?
• Q: I didn't receive the verification code during sign-up. What should I do?
• Q:Is there a minimum age requirement to open an account?
• Q:Can I sign up with just a phone number, or do I need an email?

Verification & Security

Fees & Trading Basics

• Q: Is there a fee for deposits or withdrawals?
• Q: Does my fee tier reset every month?
• Q: What are the current trading fee tiers?
• Q: How are trading fees calculated on OceanXZ AU?
• Q: How do I check which fee tier I'm currently on?